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Store Discounts and Return Policies

Bulk Discount

A volume discount of 20 percent will be applied to orders of six or more books. Discount applies only on orders of six or more copies of the same book.  Purchases of e-books, periodicals, articles or webinars are not eligible for the bulk discount. During book sales, this discount may not apply.


All shipping prices are calculated based on total cost prior to discounts.

Book Returns

The following policy applies to book orders.

  • Within 30 days of the invoice date, books may be returned for 100 percent credit.*
  • Books may be returned 30 days after the invoice date for 100 percent credit, minus a 15 percent restocking fee.*
  • Books must be returned within 90 days of purchase and all return shipments must be prepaid in full. No returns will be accepted after 90 days.
  • The returned books must be current editions in saleable condition, free of labels and marks.
  • No cash refunds will be given.
  • Damaged or defective books should be returned for replacement.

International Orders

Shipping fees reflect charges the Appraisal Institute has paid on behalf of the customer to secure arrival to the customer’s designated shipping country. The Appraisal Institute cannot be held responsible for local delivery issues and charges.
All foreign orders, including orders to Canada, must be prepaid in U.S. funds prior to shipment. All shipping costs will be assessed separately. Prices are subject to change without notice.

Webinar Recordings and Downloads

Webinar recordings and other downloads are not returnable.

* Credit applies to book price only and does not include shipping and handling charges

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